Product Reviews

Bad Luck With Car Troubles

It seems I can’t catch a trick at the moment. Way back in the dim dark times of May when this site was barely online, I wrote about the issues I had when I got a flat tyre and what happened while trying to get it fixed. Well now I’ve got a new sequence of events to complain about. (I’m really starting to understand the comedian mindset where something bad happens in your life, and your response becomes “That will give me some good material.” In my case it may only “material” at this stage, but I’m hoping to work my way up to “good material”.)

A couple of months ago I was in a minor accident. No one was hurt, and only bumpers were dented. You may have seen me tweet about it at the time:

Anyway, I made my insurance claim, and took my car off to Buraneer Smash Repairs for them to inspect it. I was told it could take up to four days to fix, which left me scratching my head a little bit. I’d had a similar accident with someone running up my backside but with the same sort of damage to my rear bumper, and the previous repairers had been able to sort it out in one day. (This is after getting the replacement bumper in. They didn’t fix it the day of the inspection, but told me that’s all it would be.)

It seemed a little off to me that it’d take that long, but I figured they were covering their bases in case there was more damage underneath that they couldn’t see with the casual inspection. The more I thought about it, the more I was sure that once we set up the appointment to actually do the work that they’d call me later that day or perhaps the next day rather than four days later to tell me they were done. So I booked in for the repairs, and went about my life for a few weeks.

steering wheel missing

“Well there’s your problem!” (Please note: not the actual condition of my car, my steering wheel is attached and working.)

Two weeks ago I took the car back to them, where they again said it would be up to four days, and obviously they’d get in touch when it was ready. I headed home, and something reminded me off what was said the first time versus what wasn’t said this time around. These guys had just given a time frame for the work, and tried to book me in for the earliest window they had. That may seem normal on the face of it, but the previous repairers had told me what needed to be done, advised how quickly they’d be able to get the parts in (in this case, a rear bumper) and booked me in at a time on that basis. Once again I started to have some doubts about how this would work.

Once at home, I pottered around for a bit. I watched some TV. I did some cleaning. I even got caught up on the blog and did some writing, getting a few posts together to be ready in advance. All the while I made sure my phone was with me and charged up, waiting to hear back from the repairers that they’d finished. Though I’d had some concerns, I kept hoping they were Star Trek fans, and following the example of a miracle-worker engineer by the name of Montgomery “Scotty” Scott that they were padding the estimate to look like they did the work faster than normal.

Unfortunately it wasn’t to be. After four days they got in touch and let me know it was ready. To satisfy my own curiosity, when I got there and I’d waited another 10 minutes for someone to find my car, I asked what had been done. They confirmed that all they’d done was replace the bumper. Until that point I’d been calm, ready to accept that there’d been unexpected difficulties with an otherwise simple job. Even a dodgy-sounding excuse along the lines of there being signs of potential further damage which had to be checked but turned out to be nothing would have been OK. But trying to tell me that four days is just how long it takes activated my often dormant self-assertiveness.

I’m not a car guy. They could have given me a story and it would’ve been like seeing a movie: as long as it makes sense on the surface at the time I’ll buy it, even if afterwards looking back you see the plot holes. But they told me the one thing in this situation that I could definitively refute. I knew that it could be done in a quarter of the time they’d taken, so I asked for an explanation, while holding the slip of paper they given me to sign saying I was satisfied with the work they’d done. Between the time taken to get my car back and the obvious mental tap dancing this guy was attempting to explain that they do quality work which takes time, needless to say I was not satisfied.

I took the car home, reloaded all my Uber gear and got back on the road. I needed to make up for some lost time, but I also needed to try and build up something extra to cover another car issue that was coming up. My rego was coming due, and I needed to get a safety check before it’d go through. So I took it to my local Ultra Tune. They were fine, but unfortunately I needed three new tyres (Can you guess which one didn’t need replacing?) and a headlight. Not only that, but they noticed a ‘knock’ in the steering that I wasn’t aware of. Turning the steering wheel back to centre made the noise, which was all I could hear after it was pointed out to me.

Unfortunately after consulting with Toyota, apparently only they could sort it out, and the earliest they could look at it is this coming Friday. Not only that but it turns out that my car is also on the list for a few recalls that I didn’t know about until now. Needless to say but even if my rego wasn’t expired now, it’d be a bit foolish to keep driving around Sydney with the car in its current state, especially with paying passengers.

In the mean time I’ve gotten a rental car, and will probably be writing about that experience soon, particularly as is relates to using it on Uber. There’s maybe a story to tell there, but as I’m writing this there’s not much there yet.

Who knows, maybe I’ll get some material out of it…

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What do you think about all this?