For Uber Passengers

Multi-Stop Trips: How to Uber all over town in one go

When I first came up with the idea to write about this topic, I’d had a few a trips in a row where people wanted to stop at several points rather than the standard point A to point B trips that are so much more common. Each time I had one there were variations on how the passengers had initially requested their ride and how they presented the situation to me when they got in. In the lead up to posting this I was thinking through what I felt would be the best way to handle this sort of situation. The other day I even had two trips in a row from the one passenger, the first ride being straight forward and the second having three different stops. It helped to remind me that I should post about this soon.

And then I saw an update in the app and I thought “Well there goes that blog post…“:

We're making multiple stops smoother

For the uninitiated, this is usually how Uber announces things to drivers.

So instead of talking about my detailed theories about the best way to manipulate the Uber system to handle a trip with several stops and be as simple for both you the passenger and for your driver to handle, I figured this would be about how to do it with the system.

How It Works

Its pretty darn simple really, particularly if you’ve ever plotted out a multi-stop trip in Google Maps.

Tap on the “Where to?” box same as always, but whereas before you’d start typing straight away, tap the “+” symbol that comes up next to where you’d type in your destination. You’ll see the screen change a little, including the “Where to?” box change to “Add a stop”. Once you’ve done that, enter the details for the first stop on the journey as you would normally. Once that’s done you’ll see another “Add a stop” box below where the first one was. Keep repeating the process, adding the next stop, then the next, and so on until the full journey has been entered.

Once set, hit “Save” and the app will show you the path for the full journey as it does normally. Don’t be surprised if the path doesn’t look particularly straight, as it will go from point to point to point. After that it works the same way as a normal trip. If you’ve left out a stop, made a mistake, or just want to check that you’ve set it all up correctly, tap on either the beginning or end point of the trip to bring up the list of stops again, and make any changes you need to.

Please Be Nice

This is a new feature. Obviously that means that there may be some changes along the way to how its implemented and how its used. Uber don’t intentionally make things hard to use, so if my instructions here are out of date, either they likely won’t be too far off or it will be relatively easy to work out.

Another element to this being new is that drivers won’t necessarily be familiar with it. I’m a full-time driver and I haven’t seen it in action yet. If you get a part-time driver, its even less likely that they’ll know what’s happening automatically if you’re booking a multi-stop trip.

My point here is it’d be mighty appreciated by your driver just to mention that there’s going to be multiple stops. Besides just being polite, it lets the driver know what to expect when you get to the first stop. If either there’s been a problem with the booking or you’ve made a mistake without realising it, it also means the driver can adjust to the situation and hopefully make the whole ride experience as smooth as possible.


What do you think about all this?