The saga continues: NRMA MotorServe can’t record phone numbers correctly

Yesterday’s story should’ve ended this morning. Unfortunately it continues today…

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NRMA MotorServe Caringbah

Yesterday I posted about my misadventure with a flat tyre. In theory I’d be out driving around now, trying to make up for lost time: my tyre was supposed to be repaired and ready to be refitted to my car this morning, and if there was a problem then the staff at NRMA MotorServe Caringbah would get in contact with me and let me know. I didn’t get a call, so I assumed that when I got there this morning I’d be collecting a repaired tyre. It wasn’t to be…

I arrived there, gave my details, and was ready to take a seat and wait a few minutes while the tyre was fitted. The staff member came back and told me that they’d tried to call me yesterday, showing the number they had for me. In most case getting something 90% correct is a pretty good result, but when it comes to phone numbers its really 100% or bust. The missed number meant that they didn’t call me, they called someone else. (I tested the number, and it goes straight to voicemail with an automated message rather than a recorded one with someone’s name.)

Apparently the tyre couldn’t be repaired, and of course they didn’t have any suitable replacements on hand. So after making sure they actually had the correct number for me this time around, the tyre’s on the way to hopefully arrive this afternoon, and maybe even get sorted out then. If not it’lol be tomorrow morning before I’m back on the road professionally.

To their credit, when I tweeted about the issue this morning NRMA did respond to see if there was something they could do.

I’ll be curious to see if they have something to say after my answer:

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NRMA MotorServe Marrickville

In case you’re wondering, the last time I took my car to an NRMA MotorServe (it was the Marrickville one) was for a service a couple of years ago. Apart from the cause it was almost exactly the same story: they took the wrong number down – with a different difference to today’s shenanigans – and I got back there just before they were closing for the day when it should’ve been ready, after waiting all day for a call that never came. They were waiting on my go ahead to replace some parts, but couldn’t get it because they had the wrong number for me. The issue I had at that point was that the number they recorded for me was not connected, which seems obvious to me that that should have been an indication to lookup my membership details for the correct number. At least this time around the number they had for me was a live one, so not quite the same impetus to check that it was correct.

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McDonalds car parks cause flat tyres

McDonalds car parks are a menace. How many tyres must be punctured before their reign of terror will be brought to an end. How long before someone thinks I’m being serious about this, and not just blowing it all out of proportion for the sake of the combination of a joke and maybe a few extra page visits?

A field of abandoned tyres
The many, many victims of McDonalds car parks.

First up, that title is just my attempt at a click-bait style headline. Even my own empirical evidence says that McDonalds car parks are very safe for you tyres, as I’ve been to various different McDonalds car parks on multiple occasions – more than is likely good for my own personal health – without issue. However, I’ve gotten a flat tyre on two different occasions, and both times have been after going into a McDonalds. The last time it happened I didn’t notice until I’d finished up at work (in an office, pre-Uber), so it only meant I was delayed in getting home. (In case you’re wondering, I’d gotten a Sausage McMuffin meal for breakfast, and on the way out of the drive-thru heard a crack, but continued on to work and parked. When I got back to the car, the front tyre was as flat as the tack that could have done the same damage.)

This time its meant essentially missing out on a day’s work, and I didn’t even get breakfast for it. I’d gotten my first ride for the day, and it was to take the passenger to McDonalds. Though I didn’t ask and only really half saw what he was wearing, I remembered the smell well enough from my own Olympic-level McDonalds career to know that this guy was going to work. Not (much) of a problem, given that after he got out of the car and I was out of his sight, I stopped to turn up the air freshener and spray some deodorant where he’d been sitting. After working my way back to the main road, I started to hear a sort of hum that I hadn’t heard in the car before, and I couldn’t work out where it was coming from.

I kept driving, noting that the hum got louder and softer, pitching higher and lower as I sped up and slowed down. I was almost literally scratching my head at what it could be. The gearbox was set to D-drive. I didn’t have the hand brake on at all. I checked that all the windows were up properly. I checked to see if the seatbelt the guy had just used was caught in the door and was being caught in the wind of the car. I couldn’t work it out, and the only theory I had – which turned out to not be too far off the mark – was that with the increased amount of roadkill I’d been seeing around lately, that something had gotten caught on a tyre and was causing the hum.

Regardless of what was causing it, I wasn’t noticing any issues with driving so let it go and continued on, particularly when I got a new pickup request. I put the sound to the back of my mind and headed to the pickup point. I pulled up, and within a few moments the passengers came out with a roller suitcase. Bingo, a trip to the airport! It wasn’t guaranteed, but given how close we were to a train station, if it wasn’t going to be to the airport then it was still likely a decent length trip. It turned out I was right, as once I started the trip the destination was confirmed as the domestic terminal of the airport. The luggage was loaded, the passengers got in, and off we went.

We got as far as the end of the street. At that point, while waiting for traffic to clear, a pedestrian crossing the street helpfully pointed out the flat tyre to me. I found somewhere to pullover, told the passengers they’d need to get a new ride because of the flat tyre, and that if there was going to be a fee for the “ride” I’d given them I’d arrange for it to be refunded. So after they were on their way, I had the NRMA come out, and tweeted this:

Thankfully the NRMA were prompt to arrive and help me out with the flat. Unfortunately, the spare was only a temporary fix, rated to only work up to 80kph, and a total distance of 160km. While that would probably be okay, it could cause issues depending on where any rides might take me, and with no spare tyre up my sleeve, even by avoiding McDonalds car parks I would be flying closer to the sun than would be ideal.

So folks, if you’re out there on the road, and feeling hungry and decide to go to a McDonalds, be careful and make sure you have a spare tyre and its ready to go. If you do decide to risk a McDonalds car park – or that of Hungry Jacks, Oporto or any other fast food place – are stuck waiting for someone to come help you out with a flat tyre or other vehicular issue, or you’re just in your car (parked!) and need a flat surface for something, then this steering wheel tray may just cone in handy.