Pick Up Points: Helping the driver find you

Some of the do’s and don’ts to help speed up the process of your Uber driver finding you and be on your way.

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When you’ve got your account set up, it seems like it should be really easy to get an Uber to go somewhere. Generally that is the case. You open the app, it works out where you are, you tell it where you want to go, and confirm the request. But there seems to be a few things that people don’t always take into account that can mess it up.

Whether they’re minor inconveniences or real pains in the mikta (Stargate SG-1 fans know what I’m talking about), and whether they’re problems for the passenger, the driver, the surrounding people or some combination of all three, avoiding them will help you be on your way faster, help keep your driver from being annoyed with you and help everyone else around you keep going about their day.

It probably should go without saying, but every Uber driver is a little bit different. What one driver absolutely can’t stand, another may not even notice. Even with the same driver something can be more or less of an issue depending on how the day has been going, and how many times they’ve had this same problem recently. Having said that, these are still things to keep in mind. If you don’t follow these guidelines already, there’s a good chance your rating – and in some cases your bank balance – will thank you for getting on board with them.

Be Ready To Go

Cnr Harris & John Sts, Pyrmont
Its not so much the overgrown and derelict nature of the building, as the complete lack of people that makes me think this ride isn’t going to happen.

If you’re in a rush, it can be frustrating to request an Uber, only to see that its going to take more time than you thought it would for the driver to arrive. Perfectly understandable and reasonable, especially if you’re running late for wherever you need to be. Now reverse the roles: the driver arrives at the pickup location but there’s no sign of the passenger. “Am I at the right place?” “Did they actually mean to make the request?” “Maybe they’re not coming.” “Should I cancel this one, because its busy at the moment and I could get a good fare.” These are all things I’ve thought when I’ve arrived to an absence of passengers.

When we arrive at a pickup point, the Uber driver app starts a timer automatically, counting down from two minutes. If we don’t start the trip before that timer runs out, you as the passenger start being charged for the time we’re waiting on you. Technically you’ll only be charged if the ride actually starts, but there are a couple of things to keep in mind. If the passenger cancels the ride at this point, they’re charged the cancellation fee. (At the moment that’s $10 in Sydney.)

The second thing to be aware of is that when the first timer runs out a new one starts counting from zero up to three minutes. This is showing the driver how much waiting time the passenger will be charged for. When this gets to three minutes, it stops counting and alerts the driver that they can cancel the ride and they’ll get a cancellation fee. And though it doesn’t work out exactly, what the driver is paid of the cancellation fee is roughly the same as what they’d be paid for a minimum fare plus three minutes of waiting time.

All of that means that to wait longer than a total of five minutes after arriving at the pickup location, a driver is gambling on the length of the ride. If its been five minutes and I’ve not seen any sign the passenger is coming, then I don’t really have a reason to stick around. Especially if its a busy time of day, more so if there’s surge pricing in the area.

So don’t request the ride until you’re ready to go. You don’t necessarily have to be standing at the kerb before you hit “Request UberX”, but you probably should be ready to step out the door. You’re much less likely to have to pay for the driver’s waiting time, which helps keep the trip a little bit cheaper.

And if you realise you’ve forgotten something and have to go back inside – especially if going inside involves potentially waiting for a lift up and back down, or traversing several flights of stairs – let your driver know what’s happening. Send them a message or call them and tell them you forgot to lock the back door, or left your other bag in your room, or whatever it is you’ve got to sort out. Your driver’s much more likely to stick around if they know you actually want to take the ride and are on your way.

Be Locatable

syd to per diff
Remember how I was booked for a pickup from Sydney Airport instead of Perth Airport? Sometimes GPS isn’t 100% accurate.

A lot of the time, GPS is great. You can see exactly where you are, and how to get to where you want to go. Sometimes though you might be in a spot where the GPS signal is a little spotty. The worst I’ve seen it is in and around the city, but you can run into black spots just about anywhere if the conditions are just right.

Its a good idea to double-check your pickup location once you’ve requested the ride. (This is easier to do if you’re already ready to be picked up when you make the request. That’s why I made it the first tip!) If the GPS was off, or if you’ve typed the pickup location to “make sure it was accurate” but made a typo, then obviously this gives you a chance to notice the problem and fix it before the driver has to change direction to get to you.

It also means that if for some reason you see that the app is directing to driver to the wrong spot, you can move the pickup location to correct for this. It seems that at least some of the time, when you drop the pin in the Uber app, it ignores the street in the address and instead finds the nearest bit of road to the pin and directs the driver there. This won’t always be a problem, but it can mean that the driver is sent around the nearby corner or to the lane way at the back of the house to make the pick up. In trying to get to you quickly, we don’t always notice this discrepancy.

If there’s something unusual about where you’re getting picked up from or perhaps it doesn’t translate well onto the map, you might need to get in touch with the driver to let them know. Sometimes new roads are built as part of new development areas, or roads are moved, blocked off, opened up or changed between one- and two-way, and they aren’t always updated in mapping apps as quick as you might like. Ongoing roadworks can also make an otherwise easy and direct drive into one that needs to take the long way round. *cough* George Street light rail works! *cough*

Be Recognisable

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Yeah, I’ve got no idea which of these people requested the Uber.
Once the driver gets to the vicinity, then they’ve got to try and find you. Again, for them to be able to do this you’ve got to be ready and waiting somewhere in view from the street, if not on the street. If there’s no one or at least very few people around, then just standing on the footpath somewhere that’s visible from the road is probably going to do the trick.

If there’s a lot of people around – especially if they’re looking at their phones and giving false “The Look“s – or you’re in a common area for people to be picked up from like a train station, concert site, airport, etc, its definitely a good idea to give your driver an extra advantage in finding you.

Either call or text your driver through the app, and tell them how to find you. Once you’re in contact with each other, it doesn’t take a lot for the driver to find you. Try to think about what would be easy for the driver to spot, and then pass that information on to them. Actual signposts can work well for this, though not necessarily parking signs because generally where this sort of clarification might be needed, there’s probably going to be a bunch of parking signs nearby.

If you’re in a fairly nondescript or uniform-looking area, then describing your appearance will probably help. Should the driver be looking for one person or a group? Do you have other things with you, like suitcases, an esky, or a large musical instrument? Are you wearing something distinctive, or at least some combination of things?

I’ll put it all together for you for a location I’ve done a few pickups from: Westfield Miranda. Now that’s a pretty big location, with a lot of potential pick up points. Depending on the time of day, regardless of which point you decide on, there could be a lot of people around, let alone people waiting to be picked up by someone else. Here’s an example text message that would work great for the bus stop near the big tree: (If you don’t know it, this is the Google StreetView for the spot. The big tree is behind/to the left when you open it up): “Look for the woman standing next to the bench. I’m wearing a white hat, sunglasses and a blue top.”

In Summary

I was literally writing out a bullet point summary of what’s above, when I kept ending each point with “let the driver know”. If in doubt about something, you’re not sure the driver will be able to get to you easily, or spot you when they arrive, get in touch with them. There have been times when I’ve arrived and the passenger couldn’t find me, when I’ve been able to spot them because they were on the phone to me at the time and I could see them walking around, holding a phone to their ear and were clearly looking for someone.

The driver either has gone or is going to the effort of reaching the pick up location. They don’t want it to be for nothing, and you don’t want to wear a cancellation charge and/or have to wait for another driver to show up, so help them and yourself out. Follow these tips and you’ll save time, money and hassle, and you improve your chances of a 5-star rating from your driver.

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Hello, is it me you’re looking for?

I can see it in your eyes, I can see it in your smile, You’re the reason I’m pulling up at the kerb and putting my hazard lights on, hoping not to get booked for stopping in a No Stopping zone.

looking-e1423852565370-1024x683[1]
The map says I’m coming from the exact opposite direction you’re looking, but I’m sure you’ll spot me soon enough…
I’ve spoken about “The Look” before. It’s something we drivers learn to recognise to help give us a chance in picking out who our passenger is for the next ride we’re about to go on. It usually involves someone standing on the footpath, holding their phone and looking between it and up the road towards the cars coming towards them. It’s easier when there’s luggage on the ground next to them (as well as a clue that we’re likely heading to the airport) and a source of frustration (and temptation to cancel) when their smoking a cigarette, doubly so when they spot you and immediately go to put the cigarette out.

A quick personal observation is that it often seems these people are looking in the wrong direction in that glance up from their phone. That’s despite having just seen which direction their driver is coming from, courtesy of the map in the app on their phone. Yes, they could be looking at something other than the Uber app, such as emails, Twitter, an extremely well written blog that hasn’t been updated in a while, hoping to see a new entry to brighten their day. And yes, I could be remembering the ones who look the wrong way more so than the ones who look in the right direction. Even so, there’s more that look the other way than you might think.

Anyway, where was I? Right; the Look. One of the reasons why we pick up on the cues passengers give is that we often don’t have much else to go on. As a passenger, you get to see the name of the driver, but also a photo of their face, the make and model of the car they’re driving as well as its number plate. Also, if you’re tracking the car and are outside by the road ready for it to arrive, you get to match it up with the timing of its arrival and the direction its coming from. To be fair the last one can be off if the GPS is spotty where you are getting picked up from, but you should still be able to get an idea from all of that combined.

On the other side of that equation, drivers get the name of the passenger and the location to pick them up from. Now let’s ignore the possibility that the person who made the ride request might not be the person actually getting in the car. I’ve had numerous rides where a spouse or partner has booked the ride for their significant other. Parents have booked rides for their child or vice versa. Sometimes friends have booked for friends. In one case, an assistant or similarly professionally-related person booked the ride for a former presenter on a children’s ABC TV show. (Hint: that week we went through the round window to my childhood.)

Even assuming the person who booked the ride is the person, or at least one of the people going on the ride, its still tricky for the driver. Though the name can be a clue to help the driver know who to look out for, sometimes they can be useless. To be fair, most of the time they at least give some indication of gender. “John” is a pretty strong clue that I should be looking for a man, “Amy” is likewise a pretty good indicator to keep an eye out for a woman. On the rare occasion that the name shown is a series of non-English characters generally indicate that I’m looking for someone of Asian heritage, or on a couple of occasions someone from the Middle East. On the flip side of this is when I see a name like “Sam”, “Alex” or “Chris”, or ones that I’ve not heard before or otherwise don’t recognise. There I don’t know the gender or ethnicity, so it could be anyone.

Also the location for the pickup isn’t always a helpful indicator either. Sometimes its that the pickup is actually from number 26 instead of 28 as it says in the app. Perhaps its a building that’s on the corner of an intersection, and neither side is obviously “the front” or the likely candidate for someone to wait for a car. Other times its the combination of the app deciding to not indicate which side of the road the pickup is set for, and not being able to see which side of the street has the even or odd numbers. (For the record, if you’re wondering why your Uber driver doesn’t come down your long driveway for the pickup, this is probably why. If its an issue, call them when they’re on their way!) And then there are the times where there’s nowhere legal, or at least out of other people’s way, to stop making it difficult to wait for someone who may or may not be waiting in view for me.

Most of the time its not an issue. I show up, and either the passenger is there waiting for me at the right spot and gets in straight away, or I find the spot and the passenger comes to me. On occasion though it doesn’t work out. There are times where I will never know what went wrong, because I waited the minimum five minutes with no sign of anyone even looking my way let alone coming to the car, and no contact from the passenger through the app, so I cancelled the trip and moved on. Other times they cancel on me, with or without notice, and possibly before or after I arrive at the location. Then there are the weird ones where someone else gets in the car. There’s been four times in several thousand trips I’ve accepted where someone has gotten in my car and not been my allocated passenger.

I don’t really understand how that’s possible, especially given how often I’ll see my eventual passenger double- and triple-check the number plate of my car against what’s on their phone, followed up by a tap on the passenger window while mouthing “Uber” at me, and then followed by opening the door and asking “Are you <name>?”

At the end of the day, no matter how sure we might be that you are our passenger, we never know it until you actually get in. Sometimes not even then. So please help us out. Pay attention to what’s happening around you, and look for your driver and their car. You’re more likely to identify us definitively than we are you.

From Zero To “C**t” In Nothing Flat

Sometimes you do something that annoys someone, and though it wasn’t intentional you realise you were in the wrong. Then there are times where you’re acting normally, and someone goes bats**t crazy at you for it. This is one of the latter times.

Let me start this with a disclaimer: I know I’m not innocent. Though I think that the majority of times I’ve annoyed someone have been accidental – or at least meant in jest but perhaps taken past the point of humour – there have been times where I’ve purposely set out to irritate someone. Sometimes its been out in the open, sometimes its been a stealth attempt, with varying levels of success. But this was something completely out of the blue.

I was just minding my own business – which I know sounds like I’m telling a story sarcastically but I promise I’m not – and topping up the tank in my car. I was taking advantage before the prices spiked before the long weekend. While I was there I wanted to squeegee the windscreens; with all the driving I do, dust and gunk build up a lot more on the car than they did before I Uber-ed, and getting the car washed (or doing it myself) every time it gets to be too much would be a little too expensive for my tastes.

It was time for me to take a break, so I was listening to a podcast while filling the tank. Between the headphones and the mundanity of what I was doing, I wasn’t very aware of what was happening around me. As I finished with the petrol bowser, I was half-aware that a van had pulled up behind my car. Not really paying attention to it, I went to the squeegee. Partway through doing the rear windscreen, I realised that there was some kind of alarm coming from the van. The driver was in the front seat with the door open. I figured it was a “hey your door’s open and the key’s in” kind of alarm, and just ignored it.

I finished up with the rear windscreen, re-dipped the squeegee and moved round to the front of the car. It was at this point that things got really weird for me, because as I was just starting to move the sponge part across the windscreen, I heard from the guy in the van, now leaning out the window and shouting at me, muffled by the headphones “*mumble mumble* c**t, aren’t you?”

I assumed I’d misheard him. I’d not heard the first part of what he said clearly, and the first word I thought I’d recognised was the one that caught me well and truly by surprise. When I looked up he seemed to be looking at me as he was getting out of his van, but maybe he hadn’t been talking to me. Maybe it was anger at the van itself, having some issue with it, perhaps even related to the alarm that had been going off just a few moments before. It would be made clear where he had directed the comment and the nature there of very quickly, by the next things out of his mouth.

“You inconsiderate little c**t, just take your f**king time cleaning your windshield.” I might’ve been wrong, but I was fairly confident that he was talking to me.

As far as I know I was doing something fairly normal. Not everyone cleans their windshields every time they fill up with petrol, but this certainly wasn’t the first time I’d seen someone do it. And in looking around to see if I was alone in my surprise at the sudden escalation of things, I realised that there were actually a pair of bowsers completely free and available. Even if I’d set out to delay this guy for some reason – which wasn’t the case but was becoming a more tempting option by the moment – the most I could expect would be to force him to back up and change direction to go to another bowser. Hardly the cunning and devious plan of a master villain.

Now the course of action I took at this point probably isn’t recommended by too many sane and sober experts in conflict resolution, but it did take me back to my days as parking ranger, having to deal with angry people and having to essentially stand there and cop it or risk punishment from the bosses if a complaint was made about my behaviour, however justified and non-physical/non-expletive-laden it might have been. It also took me back to being bullied in school and the combination of fear and “don’t respond” advice that got me standing like a statue when it happened in the past. So don’t take this as a recommendation to follow my lead if you get in a similar situation. With a lot of experience with these types of situations I made a read of the guy and assessed I would be ok to do what I did. But if I’d gotten it wrong the consequences could have been severe. You’ve been warned.

Now with all of that it might seem like I decided to emulate the greats of the WWE, maybe a Stone Cold Stunner or a Rock Bottom sandwiched between some trash talk. Well there wasn’t any violence. I did however, stop and walk over to him and ask what his problem was. Without wanting to repeat everything (mostly because I don’t want to wear out the <shift> and <8> keys on my keyboard from censoring out his swearing) it seemed I was supposed to intuit that he was in a hurry and move out of his way at the first opportunity, rather than do what I needed to do in a way that was convenient and expedient for me. Again I’ll point out that there was at least one bowser completely empty – no one using either side of it – available at the time.

Despite the seemingly doubly appropriate nature of applying an Attitude Adjustment, I continued to not use physicality. (It should be pointed out that I have minimal physical co-ordination, and zero experience in actual fights, so the WWE comments here are more boasting now than actual options I considered at the time.) I did decide that I was going to be as unhelpful as possible. So I slowly walked back to the front of my car, turning my back on him. I hadn’t taken the headphones off but I had paused the podcast so I could hear what he was saying, and if he tried to come up behind me. I went back to cleaning my windshield, and suggested to him that “Calling me names and using foul language straight off the bat probably isn’t a great way to convince me to help you out, is it.”

He went back to mostly incomprehensible gibberish peppered with expletives, and I went back to my now-much-more-thorough cleaning of my windshield. Somewhere between that point and me going inside to pay for the petrol, the antagonist of the story (hopefully you are all agreeing with me that that refers to the the sweary old guy rather than me) made a few more presumably rude and unnecessary but ultimately useless and not-clearly-heard comments, and actually moved to one of the other bowsers, one closer to the store.

Now we get to the point where my warning up above really applies. As I came out of the store, I spotted the old guy filling up his van, facing away from me, and saw I had an opportunity. I walked up behind him, but in no way trying to sneak up on him. He spotted me and turned around just as I got to about a metre away from him, or the normal distance between two people who aren’t familiar with each other.

But that wasn’t where I stopped; I got as close to him as I could while definitely not touching him. It pleased me immensely when he leaned back away from me. I essentially dared him: “Say something else to me. Say one more word to me.” I didn’t shout, I didn’t even raise my voice. I lowered my voice both in tone and volume. After saying that I had a pause and broke eye contact to look over his face, then came back to look him dead in the eyes again, waited a beat, and leaned in a little bit more and said even quieter “I didn’t think so.” Another beat, and then I turned around and slowly walked away.

I’d love to be able to say I had a plan for all of that. In reality, I got lucky to have managed something as cohesive as I did. Normally, without having a chance to rehearse what I’d say beforehand I’d be stumbling all over my words, and that’s definitely not the effect I was after. I got to my car and drove away, but had a thought as I was waiting for the traffic to clear leaving the petrol station. So I pulled out, drove around the block, and managed to snap this photo:

Be careful when you next fill up: doing every day normal things in the usual way could trigger a massive overreaction from the guy behind you. Be prepared for crazy!

Bad Luck With Car Troubles II: Wrath of Knock

Previously on Uber-Man: The Driver

Who knows, maybe I’ll get some material out of it…

For some reason, I can’t help but think of the advice ‘careful what you wish for’.

As I talked about last week I rented a car while my usual ride was off the road. That side of things has been fairly reasonable. The biggest issues I’ve had with it have been about differences between the two cars that you don’t think about until you experience it. Little things like having a handbrake instead of a footbrake, a mechanical gear stick that’s got some resistance to it instead of an electronic one that can change settings by tapping it.

 

Thankfully that was all the issues I had with it. Given the running around – or to put it more correctly, Uber-ing around as a passenger instead of a driver as usual – to get the rental, getting my car to and from mechanics, I’m not sure I could’ve maintained my tenuous hold on sanity otherwise.

Anyway, I was able to get around the city, make money with rides and get on with personal errands. Given the alternative I was originally facing of just not having a car at all, it was reasonably good all things considered. It was tricky on Friday getting my car to Toyota, but only the normal tricky of driving somewhere and not being able to drive back. Sure enough, a few hours after getting back home I got a message from Toyota saying my car was ready to go. After getting back I got my next disappointment, though on the scale of one to the cancellation of Firefly, it was a three.

All the recall issues were dealt with, and being recalls were sorted out for free. And they were able to identify what was causing the knock sound. Apparently it would cost about $500 to fix, replacing the steering column. Initially I agreed to go ahead with the repairs which would take another week or so to get the parts and get them installed, as it was necessary to get my car up to snuff to be registered.

Except it wasn’t! It was just a bit of gunk that had built up and was causing a sound that might be annoying. Absolutely no safety issue at all, in no way impeding the process of passing the rego safety check. Of course, when I got there it was just when the mechanics who could do the safety check had gone to lunch. Given I’d be back in the neighbourhood to drop off the rental car on Monday, I organised to do the safety check then. Also, I cancelled the order for the steering column fix.

After that it all worked out reasonably well. I returned the rental car on Monday morning, after dropping off my car for the safety check. There was a little bit of a hold up as apparently they’d not processed too many Uber rentals and there was some special process or option or thingy-ma-jig that took a little extra time to sort out. Nothing too horrendous, the staff were nice about it and I wasn’t in a rush. (Tip to people when in the role of ‘customer’: generally speaking shouting and screaming at staff to hurry up or to do their jobs properly or other similar orders don’t actually help speed the process up.)

I got back to Toyota, where my car was almost ready to pick up. While I was waiting, I checked to see if they’d uploaded the details to the RMS. They had, so while I waited for my car I paid my rego, which was almost the trigger for my car to be announced as ready. Even though I’d driven the car to its appointments over the last couple of weeks, it felt like it was the first time I’d had it since taking it to the smash repairers. I finally had my car back, and was ready to go.

Star Trek Adventures logoAs a bonus, when I got back home my copy of the core rulebook for the Star Trek Adventures role-playing game! If this is the first post you’ve read on this site, fair enough, but otherwise you’ve got no excuse for not realising ahead of time that I’m a nerd. If you too are a nerd, like RPGs, Star Trek, both, or are curious about any of the above, Modiphius have published this new game. You can buy your own copy of the book or any of the other paraphernalia for the game from their site here.

Also this post’s title probably makes a bit more sense now.

Multi-Stop Trips: How to Uber all over town in one go

Picking up another passenger on the way? Dropping someone off before the final destination? Got a series of stops to make before the ride’s over? Some thoughts on how to handle a multi-stop Uber trip.

When I first came up with the idea to write about this topic, I’d had a few a trips in a row where people wanted to stop at several points rather than the standard point A to point B trips that are so much more common. Each time I had one there were variations on how the passengers had initially requested their ride and how they presented the situation to me when they got in. In the lead up to posting this I was thinking through what I felt would be the best way to handle this sort of situation. The other day I even had two trips in a row from the one passenger, the first ride being straight forward and the second having three different stops. It helped to remind me that I should post about this soon.

And then I saw an update in the app and I thought “Well there goes that blog post…“:

We're making multiple stops smoother
For the uninitiated, this is usually how Uber announces things to drivers.

So instead of talking about my detailed theories about the best way to manipulate the Uber system to handle a trip with several stops and be as simple for both you the passenger and for your driver to handle, I figured this would be about how to do it with the system.

How It Works

Its pretty darn simple really, particularly if you’ve ever plotted out a multi-stop trip in Google Maps.

Tap on the “Where to?” box same as always, but whereas before you’d start typing straight away, tap the “+” symbol that comes up next to where you’d type in your destination. You’ll see the screen change a little, including the “Where to?” box change to “Add a stop”. Once you’ve done that, enter the details for the first stop on the journey as you would normally. Once that’s done you’ll see another “Add a stop” box below where the first one was. Keep repeating the process, adding the next stop, then the next, and so on until the full journey has been entered.

Once set, hit “Save” and the app will show you the path for the full journey as it does normally. Don’t be surprised if the path doesn’t look particularly straight, as it will go from point to point to point. After that it works the same way as a normal trip. If you’ve left out a stop, made a mistake, or just want to check that you’ve set it all up correctly, tap on either the beginning or end point of the trip to bring up the list of stops again, and make any changes you need to.

Please Be Nice

This is a new feature. Obviously that means that there may be some changes along the way to how its implemented and how its used. Uber don’t intentionally make things hard to use, so if my instructions here are out of date, either they likely won’t be too far off or it will be relatively easy to work out.

Another element to this being new is that drivers won’t necessarily be familiar with it. I’m a full-time driver and I haven’t seen it in action yet. If you get a part-time driver, its even less likely that they’ll know what’s happening automatically if you’re booking a multi-stop trip.

My point here is it’d be mighty appreciated by your driver just to mention that there’s going to be multiple stops. Besides just being polite, it lets the driver know what to expect when you get to the first stop. If either there’s been a problem with the booking or you’ve made a mistake without realising it, it also means the driver can adjust to the situation and hopefully make the whole ride experience as smooth as possible.

Is an Uber ride without the app still an Uber ride?

Getting an Uber is easy. So easy that its not really possible to make it easier. So why skip the part that keeps the whole thing going?

When you look at it from a distance, Uber is a simple system. As a driver, when you’re ready to start taking rides you open the app, switch it on and wait for the requests to come. As a passenger, when you’re ready to take a ride you open the app, set a destination and wait for the car to arrive. The reality is a lot more complicated than that, but the system helps to obfuscate the details and keep things simple.

Passengers will have a chat with me sometimes about their experience with Uber, often as it compares to taxis, and a common thread that comes up is the sense of safety they have when using Uber. The ability to track the car on its way to the pickup location, and to share your location and ETA with others once you’re on your way. If something does happen on the ride, or if the passenger leaves something behind, the driver and car can be matched with the ride.

That safety goes both ways. Just as passengers enjoy protections by using the Uber platform, drivers also have security. We don’t have to worry about carrying money from fares or for change. If we get into some kind of trouble we’re tracked via GPS, and just like passengers with us, if we have a problem with a passenger they can be tracked down to sort the issue out.

All of this is just one of the reasons why I was surprised when this happened the other day:

After a great chat with a passenger, we’d arrived at the Tempe Ikea to drop them off. I pulled up outside the store’s entrance, we said our farewells, and that seemed to be it. As my passenger was getting out, I happened to see someone standing outside that had “The Look”. I’ve talked about The Look before. For a moment I thought it was my next passenger, but I realised I hadn’t accepted, let alone been offered another ride at that stage. I figured they must be waiting for someone else.

Woman signalling car
If in doubt, this is a valid method of getting a taxi. It is not however a valid way for hiring an Uber.

It was a little surprising when my passenger had gotten out of the car but hadn’t closed the door. From what I could tell they seemed to be having a conversation with the woman with The Look. It turned out the woman wanted to know if I was an Uber driver, and wanted a ride. I told my actual passenger they could go if they wanted, and let my prospective passenger know that if they wanted a ride they’d need to request it through the app.

She implied that she’d tried to book through the app, but that it wasn’t working for her. Before I had a chance to do anything, she offered to pay cash for the ride. That set off my spidey-senses. As much as its true, I used the excuse that we Uber drivers aren’t allowed to pick up passengers unless its for a pre-booked ride. I told her that if she requested a ride and it came to me that would be fine, otherwise she’d need to make alternative arrangements. I continued on my way, and got a request soon after

I suspect that if you’re an Uber driver, you understand very well why I didn’t let her get in my car, but that if you’re not you may think I was being silly, unkind, maybe even rude. For one, I checked the passenger app after I got a little distance: it was working fine, even showed my car in the right location as being available. If she was having issues – and actually had an account with Uber – then they were on her end, not with the system itself.

Now I’ve never knowingly been bitten by a radioactive spider, so my spidey-senses are not on the same level as Peter Parker’s. Its entirely possible that my instincts about this woman were way off, that she was legitimately trying to get home (or wherever she was headed) and was having some problems, but something felt off. I get enough weird encounters as it is, without needing to throw in the lack of a safety net to make things any more interesting than they already are. And that’s before I get to the legal issues if it was found out. (Note to self: don’t write about illegal activity online, even on a blog with as limited readership as this one.) Essentially, even without any intentional shenanigans from the would-be passenger, it would definitely not be worth the trouble.

Passengers: don’t ask for a non-booked ride from an Uber driver. If they accept then they’re probably not the sort of driver you want to have taking you where you want to go. Drivers: don’t accept a non-booked ride from a person on the street. Its illegal, potentially dangerous, and not worth the risk.

Sydney Airport: Train v Uber

A not-at-all in-depth comparison of the costs of travelling from the Sydney Airport via train versus via Uber.

Before I go into today’s article, I want to mention something up front. On Sunday – when this was written – a construction crane collapsed onto an apartment building in Wolli Creek. At the time of writing, three people were reported injured, with the most serious being a possible broken leg. In addition to this, 200 residents of both buildings affected were evacuated. (The building the crane collapsed on, and the building it had been mounted on.) There are two reasons why I mention this up front:

  1. It’s what prompted me to publish this post, even though the incident itself isn’t Uber-related.
  2. I am aware that the people I’m going to refer to here were affected in a comparatively minor way. Obviously those injured and evacuated had and have it much worse.

If it seems like I’m being disrespectful to or dismissive of them, that is definitely not my intention. Except to say that I hope their situation is dealt with quickly, safely and fairly, I won’t be talking any further about them only because they’re not part of a topic relevant to this site.

Sunday mornings can be interesting times to drive with Uber. In fact Sundays tend to be pretty good throughout the day. Whereas on a weekday there’s usually a lull around lunch time, Sunday’s are pretty consistent in terms of being able to find passengers wanting a ride. The usual reason Sunday mornings are interesting is the number of passengers making the “Uber of shame” from the night before.

Last Sunday had a couple of rides that seemed like they could’ve qualified for that, one of which got me close to the airport. Knowing from experience what at least Melbourne and Brisbane Airports are like on Sundays, I figured it wouldn’t take too long for the queue of drivers to cycle through and for me to get a decent fare, so I headed to the domestic terminal waiting area. I wasn’t wrong, though the reason the queue moved as quickly as it did wasn’t one I was expecting.

When I first got to the pick-up area I was surprised by how quiet it looked. Given the speed with which the queue had moved for me I expected there to be quite a few people waiting to be picked up, along with a corresponding number of cars waiting for their passengers to appear. Instead it looked fairly empty. As a drove around the u-shape of the pick-up area, I got to a point where I could see where the passengers would be walking to reach the car park, and the outside entrance to the train station. What I saw there was not dissimilar to this:

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Imagine this at the station entrance, but everyone has at least one large bag or suitcase with them. That’s roughly what it looked like on the day.
As I was processing this I saw someone waving at me who turned out to be my passenger, so I didn’t get much of a chance to sort it out in my head. (I’m sure you already have, but any friends of mine reading this, this is a perfect opportunity for you to make a joke about not being able to sort it out even if I had plenty of time to do it. Your welcome.) They told me that there’d been some sort of incident that meant the Airport train line was closed. Apparently it had only recently happened, with passengers being directed to different places by different people to catch replacement buses that were being organised but hadn’t started to arrive yet.

After I dropped the passenger off, I did some checking and sure enough found this alert:

I continued on through my day, while seeing similar scenes at Sydenham and Mascot stations, with people waiting at bus stops for their replacement bus (or in my case, their Uber) to arrive. When I got home, I saw some tweets that indicated people weren’t happy with how leaving Sydney Airport had gone:

What I found interesting and surprising with these and others that I saw, was that the people complaining seemed to be unaware of Uber. Whether they had never heard of it, had the idea that it wasn’t allowed for pick-ups at the airport (it’s been OK for over a year now), thought it was more expensive than using the train, or some other reason I don’t know. (It’s also possible that they reject the idea of using Uber given recent negative press. I would hope that’s not the case, for fairly obvious reasons.)

In terms of cost, I don’t have all the details and though the cost for a train trip is relatively easy to find out ahead of time, the cost of Uber trips are a little more tricky, given that they depend on the specific route and time taken for the trip. What I can do is show you the comparison between trips I’ve actually done and the costs for a trip to the nearest station. Like this:

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To keep things above board, the costs for the train trips come from Sydney Trains themselves, and were correct when written. (If poked about it to remind me, I’ll probably update them if prices change while this site is still active.) Any costs relating to getting from the station to the destination would be on top of these. The costs for the Uber fares are using UberX, from real rides I’ve driven since a couple of weeks before the date this is published. They include all costs to the passenger relating to the fare such as tolls, and have the potential to vary a bit based on the time of day the ride took place and the traffic on the route taken.

Also keep in mind that those train trip fares are for one person when an UberX can fit up to four people, though possibly less if you’ve got a lot of luggage, and that the Uber trip is right to your destination, which means unless you live on top of or at a train station you’ll either have less distance to walk with your bags, won’t have to get a bus or other ride from the station to where you’re going, or both.

So it seems that for short trips near the airport, Uber is cheaper than getting the train. It makes sense since the minimum Uber fare in Sydney is $9, less than the airport station access fee. A little beyond that and the train is cheaper for one person, but more expensive for two. Uber trips to the city that have to go through the city (so around the harbour foreshore) tend to be about the same cost as between two or three people on the train. None of the fares I’ve done in the time frame shown have been more expensive than four equivalent train fares.

Generally speaking, getting the train from the airport will be cheaper for one person than getting an Uber. The more people travelling though, the more likely that an Uber will be the cheaper option. But remember:

  • The train doesn’t get you to your front door, meaning either a walk, bus, taxi, Uber or ride from a friend to get all the way home. An Uber will go all the way in one go.
  • You may have to wait up to 15 minutes for the train to arrive to pick you up. An Uber will normally take no more than 5 minutes to arrive.
  • There’s no one to help you with your luggage on the train. Most Uber drivers will at least help you get your luggage into and out of their car.
  • Unless you happen to be on the airport line, you’ll have to change trains to get to your destination. An Uber will take you door-to-door.
  • Its tough getting even a section of a train carriage, let alone the whole thing to yourself. That means other people’s conversations, music, food, and general life intruding on your’s. You don’t share an Uber except with your friends or family. Your driver won’t force conversation or weird smells on you and will let you listen to your music in peace.
  • The closest thing to climate control on a train is being able to open a window, and that’s generally only on the older carriages. You can adjust the windows, adjust the temperature of the AC, even the direction the air vents point in an Uber.

With all those benefits – and any others you might think of – is it worth the money you might save to get the train instead of an Uber? Next time I’m flying somewhere, I know how I’ll be getting to and from the airport…

Windows into a driver’s soul

You know how there’s some things that happen to you that are really just tiny and insignificant, but in the moment feel like the most frustrating thing to ever happen? Uber drivers have those too.

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This being left behind by a passenger could leave a driver scarred for life. Or annoyed for two seconds. Either way its definitely a big deal, unless its not in any way.

Everyone has something that annoys them all out of proportion to the actual discomfort caused. Its usually something really simple, and probably has little to no actual impact on your day. If you’ve ever got the bottle of milk out of the fridge to find that though not technically empty, its not enough for what you’re wanting it. There’s another full bottle in the fridge, but the tiny amount left is just plain annoying.

Driver’s have their own sets of annoyances. Though there are a multitude of things that drive people up the wall when their on the roads, there are few that fit in this category. If you’re someone who follows me on Twitter – and let’s face it, if you’re reading this blog then there’s a good chance you follow me on Twitter – you may well have gotten an idea about one such annoyance I deal with:

Like I said, its a problem that’s so small that labelling it as a “first world problem” would massively inflate the scale of it. One response I got to the tweet helped to highlight just how small an issue it is:

Yes, I have controls for all of the windows on my armrest, so once I realise that a window’s down its extremely, even ridiculously easy for me to put them back up. I know that in days gone by when the driver couldn’t control the position of the windows remotely like that, I’d’ve had some level of justification in my gripe; having to awkwardly reach across the car to reach the controls, or in even earlier days having to move over to that seat to manually roll the window back up.

On the day I’d had two passengers for the one ride, both of whom left their windows down when they got out. They were the prompt for me to tweet about it in the first place, though they were nowhere near the first passengers to do this. Looking back on it, I’m pretty sure I accidentally invoked the wrath of whatever from high atop the thing (gotta keep you West Wing fans happy with the references) by tweeting about it, because later that morning, once the rain settled in properly after a series of spits and spurts, the next passenger I had prompted this tweet:

If any of you are concerned, I seemingly appeased the gods at least temporarily by driving around a backstreet roundabout three times, spitting out curses. (And if that’s got you confused, watching this YouTube clip may help.)

I ask, for the sake of my fleeting hold on sanity, and that of my Uber-driving brothers and sisters, if you put the window down while you’re in a car, please put it back up before you go. I think you’ll agree its literally the least we could ask of you. I’d also point out that, as was sort of the case in a previous job I had, though this wouldn’t be enough for me to rate you down if you did it in my car, not everyone who does my job has the same standards, and even if normally they wouldn’t, if they’re having a bad day this might just be the straw that breaks the camel’s back.

Please, just put your windows up!

Hypothetical Revenge On An Actual Driver

There are times when you’re driving, probably in any big city in the world but definitely in Sydney, when another driver does something stupid causing you a problem. Some of those times you come up with a method for taking revenge, but they’re usually either not very satisfying, or they’re dangerous, illegal or both. This is one such method that I’m absolutely certain would be satisfying, if I took it.

Merging lanes
Merging lanes can be tricky enough when everyone’s doing the right thing.

Driving a car has its issues. The environmental and financial impacts are reasonably obvious to anyone who bothers to think about it. The psychological impacts tend to be harder to recognise. Now some of those impacts can be good or at least better than alternatives:

  • A group of people taking one car is a lot better than everyone taking their own car to the one place.
  • Having a car to drive can mean the difference between being able to do a particular job and earning money, and not having that job. (Perhaps slightly relevant to me as an Uber driver.)
  • Going for a drive can just feel good and be a stress reliever, especially if its to a destination you’re looking forward to reaching.

As I’ve remarked to a some my passengers since I’ve been Uber-ing, dealing with Sydney traffic on a full-time basis is not exactly calming. I’ve actually driven in and experienced Sydney’s traffic, though I’m sure it’s the case in most decent-sized cities.

That lack of calm can come from a number of sources. Sometimes its more on yourself than others. You’re running late for wherever you’re trying to get to, so you’re already feeling the pressure. That pressure gets magnified at every red light and every time someone doesn’t get out of the way despite the imaginary siren and flashing lights implied by the speed your driving at and the way you change lanes around traffic. Sometimes its the unexpected delay caused by an accident, by road work, or the big event that’s putting more people on the roads than would normally be there, effectively blocking your way.

And sometimes its the incompetent drivers around you that refuse to drive any faster than 20% under the speed limit, who leave their right indicator on for so many blocks you’ve lost count now, who decide they want to turn left despite being in the right-turn-only lane, or those special people who assume you’ll phase out of existence because they want to change lanes into the one you occupy.

Everyone’s experienced that last one. If you haven’t, either you’ve never driven or chances are you’re the one who does it assuming everyone else around you is wrong. (If that’s the case, there’s a good chance they’re actually right and you’re wrong.) I happened to have a couple of cases of that in a row with people cutting me off, forcing me to suddenly stop at the last moment to avoid a collision. The last one inspired the revenge that I thought of.

First though a refresher for all drivers in NSW. I’m guessing this will be similar elsewhere, especially in other parts of Australia, but I’m not going to claim its correct anywhere other than NSW. And if you’re looking for official rules for road use, coming to an Uber driver’s blog is probably not the greatest idea, no matter how smart, knowledgeable or handsome I… I mean, “he” may be. When it comes to changing or merging lanes, there’s two types of situations where the rules vary, which you can see at RMS Safety & Rules page on Lanes. If there’s two cars in adjacent lanes, heading in the same direction, essentially it comes down to whether or not the lane marking continues through the merge point to decide which one has the right of way:

  • When the lane marking just stops and then the road narrows down to one lane, then the car that’s in front of the other has right of way, and the trailing car has to give way to it.
  • When the lane marking continues so that one lane ends (either because there’s no more road, or because there’s an obstruction like a parked car) then the car in the lane that continues on has right of way, and the car in the lane that ends has to give way to it.

If that’s as clear as mud, this diagram might help:

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As shown on the RMS website, the different situations and rules that apply to merging lanes in NSW.

In case you’re interested about the exact wording of the rules, you’d want to see Road Rules 2014, Part 11, Division 4, Rules 148 & 149. For the record, at the time of writing breaching either of those rules incurs a $330 fine and 3 demerit points.

Both situations I’m talking about here are of the second type, where I’m car B, and car A is coming into the lane I’m already in. The first one was where there are two lanes, and most cars are in the centre lane, as there’s a parked car in the kerb lane up ahead. I’m driving along, when a car comes up the kerb lane from behind, and gets to a point where the back seats of his car are about level with my front bumper. He’s running out of room – at least partly because of the speed he’s going) so starts to move into my lane at about the same time he puts his indicator on. As much as I know I legally have right of way, and have generally been raised to stand up for myself and what I believe in, I also know that if I do so the best case scenario results in damage to my car, worst case scenario results in damage to me. Letting instinct take over I brake to avoid the collision, while the rest of my brain agrees with my instinct over the risk vs reward of the situation.

My brain also doesn’t like not standing up for what’s right, so I honk my horn at him. Apparently the other driver didn’t agree with my assessment of the legalities of the situation. Or perhaps his understanding of physics was different to mine, believing it possible for two objects to occupy the same place in space and time without a nuclear event occurring. When there were two lanes available again near the red light that was a little further ahead, he made sure I would stop next to him by leaving several car spaces between his car and the one in front. I spotted this, and could feel him staring at me waiting for me to turn and look at him.

I seriously thought about letting him stew and see how long it would take for him to yell loudly enough for me to hear him through my closed window. Thinking he might at least come up with an amusing insult – and never thinking he’d apologise – I rolled my window down and turned to look. It disappointed me to find he only intended to call me names suggesting stupidity or ignorance on my part, or that he’d have an inappropriate interaction with my mother. Though I was about to ask how his girlfriend in the seat next to him felt about his last comment, I unfortunately didn’t get the chance as the light ahead turned green and he drove off at a speed that risked hitting the car in front despite the large gap he’d left.

The second incident was in heavy traffic, where when cars were moving they were doing so slowly. It was along a road where one lane ended and cars are forced to merge with the next lane over (very much like the second drawing above), then further down the road a new lane joined the now merged lane from elsewhere, going back to a total of two lanes. I was in the continuing lane when the car next to me tried to become the second car to merge in front of me, despite being in a similar physical arrangement with me as was in the first situation.

In this sort of barely moving traffic where two lanes go down to one, I go with the reasonably common idea of the “zipper” method, where the cars in each lane take turns, letting one through from one lane then one from the other and repeating on and on until it’s no longer necessary. I’d been happy for the first car to merge in front of me, but was miffed at this second one trying to push in. Though I don’t remember the specifics, its sports car lines combined with the initial behaviour did suggest a level of self-importance on the driver’s part.

Like in the first situation, I avoided the collision and made my unhappiness known. I had ample opportunity to, as the car stopped so the driver could (presumably) rant and (definitely) gesture at me through his window despite the space that was becoming ample in front of him. After what felt like hours he finally moved on and we crawled forward for a bit. Not too long afterwards we reached the point where the other lane joined the one we were in. I was going to turn right up ahead so I needed to get across to this added lane, and was able to without any difficulty. While I’d waited for the window of opportunity to change lanes safely, I’d also come up with an idea for revenge on this latest impediment to my calm.

Having just had some lunch and not yet having got a ride request since going back online, I was chewing some gum to avoid having bad breath for potential passengers. I’d been chewing it for some time now, and felt I was getting diminished returns for its continued use. When the sports car driver did what he did, my first reaction was to immediately throw the gum at his car. I knew that it would be tricky to do (and obviously illegal as well), but the idea festered. It bubbled away in my mind, until I could visualise it with the sort of clarity that would normally mean I’d actually done it: as I was changing lanes to the lane to his right, I’d put my window down, spit my gum into my right hand, stick my arm out the window and lob the gum over my car towards his like a tiny defective grenade. (If I have international readers, remember that we drive on the left side of the road, and the driver’s seat is on the right side of the car. To be clear, I was neither performing nor visualising a complex contortion of my body for this.)

Now I would never actually do this. As I said before it would be illegal, and it would be foolish to actively talk about an illegal act that I’d committed, even if it was something as relatively minor and inconsequential to the grand scheme of things as this would have been. Which is why I’m writing about this hypothetical form of vengeance. That I could clearly see – in my mind’s eye of course – the gum stuck to the sports car’s rear windscreen was a testament to my imagination, not my recollection. The thought of it landing close to the edge of the glass on the driver’s side of the car, so that it would be difficult for him to see it pleased me; if I’d done it and he’d managed to hear it hit his car, it’d be tough for him to work out what had happened. The idea of him not finding it until at least the end of that trip, possibly much later, tickled me in such a way that I know for a fact I wouldn’t have laughed harder if I’d actually gone through with it.

But of course, I didn’t actually do it…

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I’m sure this is what you’re thinking about all this “didn’t actually do it” stuff.

When Your Passenger Can’t Find You, Right In Front Of Their Nose

Sometimes Uber drivers can struggle to find the right place for the pickup. The GPS points to the wrong bit of road, the roads are confusing because they’re as far from being grid-like as possible. The street numbers just can’t be seen. But sometimes you’re in the exact right spot, so is the passenger, but they still can’t find you.

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“I know the app says the Uber driver’s arrived here, and there’s a car that pulled up right in front of me about the time the app said he arrived, but where is that Uber?”

Most of the time when I’ve written about things that have happened to me, in my vicinity, or that were caused by me, generally there’s been some separation in time between their occurrence and their appearance here. But this story is prompted by two events that occurred yesterday, so its as hot off the presses as I’ve gotten.

Sometimes it can be tricky for an Uber driver to work out exactly where to park the car to pickup the passenger. Given that a specific location for the pickup is provided to the driver, accompanied by GPS-based directions to that location from wherever they were when they accepted the ride, I can understand some people reading that last sentence and thinking I’m a bumbling fool that should never get behind the wheel of a car, let alone do so professionally. There are all sorts of reasons why an intelligent, fully awake and sober driver might get a little confused. They’re usually relatively minor things, like when a building is on a corner or when the street numbers aren’t visible (usually at night) so you can’t tell which side of the road to be on. (Both of these are easier when the passenger is ready, standing on the footpath, and has been paying enough attention to know you’re their driver and signals you as you approach. *cough* hint! *cough*) Once I had a situation where the GPS coordinates and the street number didn’t match up, so there was literally two possiblities for where I was supposed to be. Thankfully that confusing situation has only happened the one time. So far.

Most of the time there’s no problem from the driver’s end. Even when there’s something that could cause an issue, either locations that could have multiple pickup points – train stations that have entrances on both sides of the tracks are a common one for this – or situations where there’s lots of people around so finding each other will be difficult, the really helpful passengers will get in touch and clarify the situation: “I’m at the bus stand, standing outside the newsagents,” or “I’m wearing the green shirt with the red backpack,”… you get the idea. Every once in a while though, you’ll be in the exact right spot for the pickup and the passenger still won’t be able to find you.

Like I said before, it happened to me twice yesterday. Though both are at least somewhat understandable when you get the full picture, they are still a little odd. The first one was in the morning, where I was picking someone up from the international terminal at Sydney Airport. It was a busy time, with cars in all of the available spaces and then some. I managed to find a spot, and as the spots go in that car park probably one of the most easily visible ones. Once I pulled up, I did my customary scan of the area, looking for someone that had either spotted me and was headed my way, or had what I call “The Look”. I would guess that every person who’s driven for Uber would recognise it, and has probably used it to correctly pick the passenger from a group of people before they’ve even noticed you. It’s mostly holding their phone out in front of them, looking at it with a fairlay intense amount of concentration, and then looking up around them, depending on the circumstances either where they think you’re approaching from or scanning the parked cars around them for you. I don’t know what my success rate is in picking passengers out this way, but I’ll bet its higher than you’d expect given the only fact we’ve got to identify them is a name.

Anyway, I did my scan and though there were a few contenders none were jumping out at me. After a few moments I sent my usual message to the passenger explaining I’d arrived and roughly where I was in the car park. (Note to Sydney Airport people: using some sort of numbering system like in shopping centre car parks would be very helpful for both terminals. Being able to tell passengers that I was at spot A7 would be much faster and easier to understand for everyone.) Just as I send it, I get a call from the passenger. I’m pretty that because of the timing they haven’t seen my message, and so answer the call. They ask if I’ve arrived yet and where I am. I can hear wind in the background so I know that unless they’ve gone to the wrong place – not unusual for the international terminal, especially for foreign visitors – they should be visible, and because I’d just scanned for them I knew that most of the people around were in front of me.

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Hey buddy, that car you’re waiting for is the blue one behind you. At the location you set for the pick up instead of where you’re standing.

As I’m talking I look around, and sure enough the only person on the phone is at most five metres away from my car. Watching him speak, I see the normal delay of a second or two between his lips moving and sound coming through the phone, but that the two are otherwise synchronised. It’s odd the first few times you notice it, but the delay is kind of like making an international call in the old days where you’d ask a question and wait what felt like days for the response. A few brief instructions later (“I’m the white car that’s on your left… No, you’ve turned you’re head too far. Back a bit to the right and then right in front of you… Yes, that’s me.”) and we’d sorted it out and on our way to the destination.

The other event was at the end of the day for me. I’m guessing most Sydney-siders would’ve heard at least something about a burst water main in Hurstville yesterday. It caused a lot of problems for people trying to get to or from there through out the day, especially for people relying on buses to transport them apparently. Well this passenger of mine was trying to get home, and discovered the issues of the buses from Hurstville station so tried to get an Uber from there, but King Georges Road being blocked off made traffic in the area a nightmare, meaning an Uber from there was going to take forever to arrive, so she got back on a train to another station and tried again. As relayed to me, the first Uber she requested from there just drove past her (a phone conversation with someone else once we were on our way suggested that she thought she might have accidentally cancelled the ride), so she made another request, got me, and called me as it happened just as I was looking for a spot to park. she wanted to make sure that I knew where I was going because of the difficulties she’d had – I’d later find out she’d been delayed in getting home by at least two hours. I explained that I couldn’t find a spot to pull over as I’d driven past, and had just found a place to make a safe u-turn and was literally in the process of doing so, and would be there in maybe sixty seconds. (This call was all on hands free for anyone concerned on that point.)

Sure enough I got back to the spot which was a dedicated pick up/drop off point for the station. There were already a couple of cars there, with a SUV right in front of me, meaning my car was going to be harder to spot. I was pretty confident I could see my passenger standing at the kerb through the windows of the car in front. I was about to call the passenger to let her know I was there, when I realised that all of the cars in front of me had their indicators on to pull out. A few moments later they did and I moved up next to the potential passenger, but they didn’t get in. They still had The Look, so I assumed they were waiting for someone else. No one else was around with anything like The Look, so figured they’d ducked into a shop while they were waiting for me to come back after the phone call. Not great etiquette from them if that was the case, but not a big deal.

A minute or so later I got another call from the passenger. She wanted to know where I was, and I explained I was right on top of the pick up point. She asked me if I could see the Subway that she’d said she was in front of before, so I started looking around and sure enough, the woman I’d picked out when I’d first pulled up, who was still standing in the same spot she’d been in the whole time which was now about level with my rear bumper, was now on the phone. Just at the moment I confirmed it was her via the same international-style phone delay, she realised who I was and got in the car slightly embarrassed. Though in both cases I was a little frustrated at the delays involved – though only a minute or so at a time, they can add up, and its time we don’t get paid for unless the passenger winds up being a no-show, and even then that’s still an issue – it was both minor enough and slightly amusing to me to not be a problem. I found out about the delays she’d had in getting home, a tough day at work, and the need to pack for a flight the next morning had all combined to leave her a little frazzled, understandably so.

If you request an Uber and are having problems connecting with the driver, remember that you’re phone will show you where we are. Though neither of these passengers got accusational about what I was doing and why I wasn’t where I was supposed to be, some in the past have and almost certainly some will be in the future. Though us drivers are by no means perfect, just because a mistake is made doesn’t mean it’s automatically been made by the driver.