Hello, is it me you’re looking for?

I can see it in your eyes, I can see it in your smile, You’re the reason I’m pulling up at the kerb and putting my hazard lights on, hoping not to get booked for stopping in a No Stopping zone.

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The map says I’m coming from the exact opposite direction you’re looking, but I’m sure you’ll spot me soon enough…
I’ve spoken about “The Look” before. It’s something we drivers learn to recognise to help give us a chance in picking out who our passenger is for the next ride we’re about to go on. It usually involves someone standing on the footpath, holding their phone and looking between it and up the road towards the cars coming towards them. It’s easier when there’s luggage on the ground next to them (as well as a clue that we’re likely heading to the airport) and a source of frustration (and temptation to cancel) when their smoking a cigarette, doubly so when they spot you and immediately go to put the cigarette out.

A quick personal observation is that it often seems these people are looking in the wrong direction in that glance up from their phone. That’s despite having just seen which direction their driver is coming from, courtesy of the map in the app on their phone. Yes, they could be looking at something other than the Uber app, such as emails, Twitter, an extremely well written blog that hasn’t been updated in a while, hoping to see a new entry to brighten their day. And yes, I could be remembering the ones who look the wrong way more so than the ones who look in the right direction. Even so, there’s more that look the other way than you might think.

Anyway, where was I? Right; the Look. One of the reasons why we pick up on the cues passengers give is that we often don’t have much else to go on. As a passenger, you get to see the name of the driver, but also a photo of their face, the make and model of the car they’re driving as well as its number plate. Also, if you’re tracking the car and are outside by the road ready for it to arrive, you get to match it up with the timing of its arrival and the direction its coming from. To be fair the last one can be off if the GPS is spotty where you are getting picked up from, but you should still be able to get an idea from all of that combined.

On the other side of that equation, drivers get the name of the passenger and the location to pick them up from. Now let’s ignore the possibility that the person who made the ride request might not be the person actually getting in the car. I’ve had numerous rides where a spouse or partner has booked the ride for their significant other. Parents have booked rides for their child or vice versa. Sometimes friends have booked for friends. In one case, an assistant or similarly professionally-related person booked the ride for a former presenter on a children’s ABC TV show. (Hint: that week we went through the round window to my childhood.)

Even assuming the person who booked the ride is the person, or at least one of the people going on the ride, its still tricky for the driver. Though the name can be a clue to help the driver know who to look out for, sometimes they can be useless. To be fair, most of the time they at least give some indication of gender. “John” is a pretty strong clue that I should be looking for a man, “Amy” is likewise a pretty good indicator to keep an eye out for a woman. On the rare occasion that the name shown is a series of non-English characters generally indicate that I’m looking for someone of Asian heritage, or on a couple of occasions someone from the Middle East. On the flip side of this is when I see a name like “Sam”, “Alex” or “Chris”, or ones that I’ve not heard before or otherwise don’t recognise. There I don’t know the gender or ethnicity, so it could be anyone.

Also the location for the pickup isn’t always a helpful indicator either. Sometimes its that the pickup is actually from number 26 instead of 28 as it says in the app. Perhaps its a building that’s on the corner of an intersection, and neither side is obviously “the front” or the likely candidate for someone to wait for a car. Other times its the combination of the app deciding to not indicate which side of the road the pickup is set for, and not being able to see which side of the street has the even or odd numbers. (For the record, if you’re wondering why your Uber driver doesn’t come down your long driveway for the pickup, this is probably why. If its an issue, call them when they’re on their way!) And then there are the times where there’s nowhere legal, or at least out of other people’s way, to stop making it difficult to wait for someone who may or may not be waiting in view for me.

Most of the time its not an issue. I show up, and either the passenger is there waiting for me at the right spot and gets in straight away, or I find the spot and the passenger comes to me. On occasion though it doesn’t work out. There are times where I will never know what went wrong, because I waited the minimum five minutes with no sign of anyone even looking my way let alone coming to the car, and no contact from the passenger through the app, so I cancelled the trip and moved on. Other times they cancel on me, with or without notice, and possibly before or after I arrive at the location. Then there are the weird ones where someone else gets in the car. There’s been four times in several thousand trips I’ve accepted where someone has gotten in my car and not been my allocated passenger.

I don’t really understand how that’s possible, especially given how often I’ll see my eventual passenger double- and triple-check the number plate of my car against what’s on their phone, followed up by a tap on the passenger window while mouthing “Uber” at me, and then followed by opening the door and asking “Are you <name>?”

At the end of the day, no matter how sure we might be that you are our passenger, we never know it until you actually get in. Sometimes not even then. So please help us out. Pay attention to what’s happening around you, and look for your driver and their car. You’re more likely to identify us definitively than we are you.

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Timing [your Uber trip request] is everything

Drivers love it when you are ready to get in to their car as soon as they arrive. But that’s not always the case. How long can they wait before time runs out?

Occasionally I’ve received trip requests from people who wanted me to arrive at a certain time, despite the fact that they’d requested a driver to come straight away. I know this because I’ve received messages from them as I’m on the way to the pickup location or after I’ve arrived saying they want the ride at a particular time, or in half an hour, or something else along those lines. I chalk these up to either people not being familiar with the system, or to the mercurial nature of the scheduled ride option in the Uber app. Sometimes the button’s there, sometimes its not, and I’ve not been able to work out any reasons for the shifting state of its visibility.

The vast majority of the trip requests I get though are immediate. The passenger wants to go somewhere now, makes the request which gets fed to me, and I show up as quickly as I can. And most of the time the person making the request is ready to go when I arrive; they’re standing at the side of the road in front of the building set in the request, or they’re on the road between the parked cars leaning out looking for my arrival, or they come out of the house within moments of me getting there.

More often than not it takes me at least a couple of minutes to get to the pickup after accepting the ride. I think most people factor this in when they make a request, and get caught a little by surprise when I show up almost instantaneously. (Its rare, but it does happen sometimes.) That’s fair enough: as much as its generally expected that passengers should only request a ride when they’re ready to be picked up, I think it makes sense for people to use the time between request and arrival for last checks on anything they’re taking with them, or for them to check the estimate for when a driver might arrive, see that its going to be a little while and request it to ensure they’ll get where they’re going in time.

Even when it makes sense to give the person a bit of extra time to get to the car, it still doesn’t feel good as a driver, waiting for the passenger to show up. Until we actually start the ride, we don’t make any money. And we can’t start the ride until the passenger actually starts getting in the car. So if you’ve ordered an Uber, the car arrives and then you start saying your goodbyes to your friends for the next minute or two before actually getting in the car, that’s wasted time for the driver.

Now obviously every driver has different standards for what will make them rate a passenger less than 5 stars, and what issues are worth taking off how many stars. I’ve talked about how I feel when I can taste the cigarette smoke in the air when someone gets in my car, but that’s just me and not a flat thing across the board for all drivers. Making a driver at the pickup location for you to be ready is another one of those things that might get you a lower rating than you would like. The longer you make them wait, the more likely they are to rate you down, or rate you down by more.

Cancellation Fees

time-is-moneyMaybe not everyone knows this, but I’d be willing to bet that every Uber driver does: with Uber, once the driver has waited at the pickup location for at least five minutes, if the ride is cancelled then a cancellation fee is charged to the rider. Now the fee might be different in every city, but the principle is the same.

When I first started driving, I was worried about being too harsh or strict with that rule. At the same time, I didn’t want to wait all day for what might have been an accidental trip request – or for that matter a request that was a prank or some sort of malicious effort to mess with my day. For a long time I would pull up at the pickup location and wait. I’d look around and see if anyone was paying any attention my way, or had The Look but hadn’t spotted me yet. I’d give it a bit of time for something to happen, with the actual amount of time being fairly random, and more based on my mood than anything concrete, at which point I’d start a five minute timer. Once the timer was up, I’d have another look around to make sure no one was headed towards me, and then cancel the ride as a “Rider No Show”. I’d be on my way, and a few moments later I’d have my cancellation fee show up on my record for the day.

That always seemed fairly reasonable to me. It meant that I was giving people a reasonable amount of time to get to me, while making sure that if I did wind up cancelling I wasn’t going to have been waiting there for absolutely nothing. It felt like people got a chance, especially because if I was starting the timer I’d be sending the passenger a message to let them know I was there, in case they’d missed the notification of my arrival from the app itself.

Recently there’s been a lot of changes to the Uber app, some big, some small, and at least one that’s quite relevant to this topic. This particular change isn’t something you’d see as a passenger, because its actually a change in how the driver app works. Now when I arrive at the pickup location for a ride, the app starts counting down from five minutes. It happens automatically, based on the GPS tracking my location. Not only that, but if the counter reaches zero, it replaces the timer with a highlighted message that the request is now eligible for a cancellation fee, if it wasn’t already visible it shows the cancellation button, and has the button pulsing to draw attention to it. It may not be explicit, but its definitely encouraging us drivers to cancel the ride at that point.

It also means that every driver can see exactly how long it takes for you the passengers to get to the car from when they arrive at the spot. Rather than guessing about whether the passenger was quick and prompt or lazily took their time, we have the time right in front of us. I know a couple of drivers who’ve started to use that timer not only to cancel rides as quickly as they can to get the cancellation fees, but have also used it as a factor in rating the passengers who do get in the car, limiting how high a passenger can be rated based on how long the driver waited for them.

Again, not every driver will do this. But its more likely now that you’ll cop a cancellation fee if you aren’t prompt in getting to the Uber when it arrives to pick you up, or that you’ll be rated lower for making the driver wait for you. Bottom line, to avoid paying a cancellation fee or getting a low rating:

  • Request the Uber when you’re ready to get in, not in advance of you being ready.
  • Be visible at the pickup location if you can, and pay attention to the app and/or the road so you can see when your Uber arrives.
  • Get in the car – or at least acknowledge the driver – as quickly as you can.
  • If you’ve realised there’s a problem that means the driver’s going to have to wait for you, let them know as quickly as possible.

Is an Uber ride without the app still an Uber ride?

Getting an Uber is easy. So easy that its not really possible to make it easier. So why skip the part that keeps the whole thing going?

When you look at it from a distance, Uber is a simple system. As a driver, when you’re ready to start taking rides you open the app, switch it on and wait for the requests to come. As a passenger, when you’re ready to take a ride you open the app, set a destination and wait for the car to arrive. The reality is a lot more complicated than that, but the system helps to obfuscate the details and keep things simple.

Passengers will have a chat with me sometimes about their experience with Uber, often as it compares to taxis, and a common thread that comes up is the sense of safety they have when using Uber. The ability to track the car on its way to the pickup location, and to share your location and ETA with others once you’re on your way. If something does happen on the ride, or if the passenger leaves something behind, the driver and car can be matched with the ride.

That safety goes both ways. Just as passengers enjoy protections by using the Uber platform, drivers also have security. We don’t have to worry about carrying money from fares or for change. If we get into some kind of trouble we’re tracked via GPS, and just like passengers with us, if we have a problem with a passenger they can be tracked down to sort the issue out.

All of this is just one of the reasons why I was surprised when this happened the other day:

After a great chat with a passenger, we’d arrived at the Tempe Ikea to drop them off. I pulled up outside the store’s entrance, we said our farewells, and that seemed to be it. As my passenger was getting out, I happened to see someone standing outside that had “The Look”. I’ve talked about The Look before. For a moment I thought it was my next passenger, but I realised I hadn’t accepted, let alone been offered another ride at that stage. I figured they must be waiting for someone else.

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If in doubt, this is a valid method of getting a taxi. It is not however a valid way for hiring an Uber.

It was a little surprising when my passenger had gotten out of the car but hadn’t closed the door. From what I could tell they seemed to be having a conversation with the woman with The Look. It turned out the woman wanted to know if I was an Uber driver, and wanted a ride. I told my actual passenger they could go if they wanted, and let my prospective passenger know that if they wanted a ride they’d need to request it through the app.

She implied that she’d tried to book through the app, but that it wasn’t working for her. Before I had a chance to do anything, she offered to pay cash for the ride. That set off my spidey-senses. As much as its true, I used the excuse that we Uber drivers aren’t allowed to pick up passengers unless its for a pre-booked ride. I told her that if she requested a ride and it came to me that would be fine, otherwise she’d need to make alternative arrangements. I continued on my way, and got a request soon after

I suspect that if you’re an Uber driver, you understand very well why I didn’t let her get in my car, but that if you’re not you may think I was being silly, unkind, maybe even rude. For one, I checked the passenger app after I got a little distance: it was working fine, even showed my car in the right location as being available. If she was having issues – and actually had an account with Uber – then they were on her end, not with the system itself.

Now I’ve never knowingly been bitten by a radioactive spider, so my spidey-senses are not on the same level as Peter Parker’s. Its entirely possible that my instincts about this woman were way off, that she was legitimately trying to get home (or wherever she was headed) and was having some problems, but something felt off. I get enough weird encounters as it is, without needing to throw in the lack of a safety net to make things any more interesting than they already are. And that’s before I get to the legal issues if it was found out. (Note to self: don’t write about illegal activity online, even on a blog with as limited readership as this one.) Essentially, even without any intentional shenanigans from the would-be passenger, it would definitely not be worth the trouble.

Passengers: don’t ask for a non-booked ride from an Uber driver. If they accept then they’re probably not the sort of driver you want to have taking you where you want to go. Drivers: don’t accept a non-booked ride from a person on the street. Its illegal, potentially dangerous, and not worth the risk.

When Your Passenger Can’t Find You, Right In Front Of Their Nose

Sometimes Uber drivers can struggle to find the right place for the pickup. The GPS points to the wrong bit of road, the roads are confusing because they’re as far from being grid-like as possible. The street numbers just can’t be seen. But sometimes you’re in the exact right spot, so is the passenger, but they still can’t find you.

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“I know the app says the Uber driver’s arrived here, and there’s a car that pulled up right in front of me about the time the app said he arrived, but where is that Uber?”

Most of the time when I’ve written about things that have happened to me, in my vicinity, or that were caused by me, generally there’s been some separation in time between their occurrence and their appearance here. But this story is prompted by two events that occurred yesterday, so its as hot off the presses as I’ve gotten.

Sometimes it can be tricky for an Uber driver to work out exactly where to park the car to pickup the passenger. Given that a specific location for the pickup is provided to the driver, accompanied by GPS-based directions to that location from wherever they were when they accepted the ride, I can understand some people reading that last sentence and thinking I’m a bumbling fool that should never get behind the wheel of a car, let alone do so professionally. There are all sorts of reasons why an intelligent, fully awake and sober driver might get a little confused. They’re usually relatively minor things, like when a building is on a corner or when the street numbers aren’t visible (usually at night) so you can’t tell which side of the road to be on. (Both of these are easier when the passenger is ready, standing on the footpath, and has been paying enough attention to know you’re their driver and signals you as you approach. *cough* hint! *cough*) Once I had a situation where the GPS coordinates and the street number didn’t match up, so there was literally two possiblities for where I was supposed to be. Thankfully that confusing situation has only happened the one time. So far.

Most of the time there’s no problem from the driver’s end. Even when there’s something that could cause an issue, either locations that could have multiple pickup points – train stations that have entrances on both sides of the tracks are a common one for this – or situations where there’s lots of people around so finding each other will be difficult, the really helpful passengers will get in touch and clarify the situation: “I’m at the bus stand, standing outside the newsagents,” or “I’m wearing the green shirt with the red backpack,”… you get the idea. Every once in a while though, you’ll be in the exact right spot for the pickup and the passenger still won’t be able to find you.

Like I said before, it happened to me twice yesterday. Though both are at least somewhat understandable when you get the full picture, they are still a little odd. The first one was in the morning, where I was picking someone up from the international terminal at Sydney Airport. It was a busy time, with cars in all of the available spaces and then some. I managed to find a spot, and as the spots go in that car park probably one of the most easily visible ones. Once I pulled up, I did my customary scan of the area, looking for someone that had either spotted me and was headed my way, or had what I call “The Look”. I would guess that every person who’s driven for Uber would recognise it, and has probably used it to correctly pick the passenger from a group of people before they’ve even noticed you. It’s mostly holding their phone out in front of them, looking at it with a fairlay intense amount of concentration, and then looking up around them, depending on the circumstances either where they think you’re approaching from or scanning the parked cars around them for you. I don’t know what my success rate is in picking passengers out this way, but I’ll bet its higher than you’d expect given the only fact we’ve got to identify them is a name.

Anyway, I did my scan and though there were a few contenders none were jumping out at me. After a few moments I sent my usual message to the passenger explaining I’d arrived and roughly where I was in the car park. (Note to Sydney Airport people: using some sort of numbering system like in shopping centre car parks would be very helpful for both terminals. Being able to tell passengers that I was at spot A7 would be much faster and easier to understand for everyone.) Just as I send it, I get a call from the passenger. I’m pretty that because of the timing they haven’t seen my message, and so answer the call. They ask if I’ve arrived yet and where I am. I can hear wind in the background so I know that unless they’ve gone to the wrong place – not unusual for the international terminal, especially for foreign visitors – they should be visible, and because I’d just scanned for them I knew that most of the people around were in front of me.

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Hey buddy, that car you’re waiting for is the blue one behind you. At the location you set for the pick up instead of where you’re standing.

As I’m talking I look around, and sure enough the only person on the phone is at most five metres away from my car. Watching him speak, I see the normal delay of a second or two between his lips moving and sound coming through the phone, but that the two are otherwise synchronised. It’s odd the first few times you notice it, but the delay is kind of like making an international call in the old days where you’d ask a question and wait what felt like days for the response. A few brief instructions later (“I’m the white car that’s on your left… No, you’ve turned you’re head too far. Back a bit to the right and then right in front of you… Yes, that’s me.”) and we’d sorted it out and on our way to the destination.

The other event was at the end of the day for me. I’m guessing most Sydney-siders would’ve heard at least something about a burst water main in Hurstville yesterday. It caused a lot of problems for people trying to get to or from there through out the day, especially for people relying on buses to transport them apparently. Well this passenger of mine was trying to get home, and discovered the issues of the buses from Hurstville station so tried to get an Uber from there, but King Georges Road being blocked off made traffic in the area a nightmare, meaning an Uber from there was going to take forever to arrive, so she got back on a train to another station and tried again. As relayed to me, the first Uber she requested from there just drove past her (a phone conversation with someone else once we were on our way suggested that she thought she might have accidentally cancelled the ride), so she made another request, got me, and called me as it happened just as I was looking for a spot to park. she wanted to make sure that I knew where I was going because of the difficulties she’d had – I’d later find out she’d been delayed in getting home by at least two hours. I explained that I couldn’t find a spot to pull over as I’d driven past, and had just found a place to make a safe u-turn and was literally in the process of doing so, and would be there in maybe sixty seconds. (This call was all on hands free for anyone concerned on that point.)

Sure enough I got back to the spot which was a dedicated pick up/drop off point for the station. There were already a couple of cars there, with a SUV right in front of me, meaning my car was going to be harder to spot. I was pretty confident I could see my passenger standing at the kerb through the windows of the car in front. I was about to call the passenger to let her know I was there, when I realised that all of the cars in front of me had their indicators on to pull out. A few moments later they did and I moved up next to the potential passenger, but they didn’t get in. They still had The Look, so I assumed they were waiting for someone else. No one else was around with anything like The Look, so figured they’d ducked into a shop while they were waiting for me to come back after the phone call. Not great etiquette from them if that was the case, but not a big deal.

A minute or so later I got another call from the passenger. She wanted to know where I was, and I explained I was right on top of the pick up point. She asked me if I could see the Subway that she’d said she was in front of before, so I started looking around and sure enough, the woman I’d picked out when I’d first pulled up, who was still standing in the same spot she’d been in the whole time which was now about level with my rear bumper, was now on the phone. Just at the moment I confirmed it was her via the same international-style phone delay, she realised who I was and got in the car slightly embarrassed. Though in both cases I was a little frustrated at the delays involved – though only a minute or so at a time, they can add up, and its time we don’t get paid for unless the passenger winds up being a no-show, and even then that’s still an issue – it was both minor enough and slightly amusing to me to not be a problem. I found out about the delays she’d had in getting home, a tough day at work, and the need to pack for a flight the next morning had all combined to leave her a little frazzled, understandably so.

If you request an Uber and are having problems connecting with the driver, remember that you’re phone will show you where we are. Though neither of these passengers got accusational about what I was doing and why I wasn’t where I was supposed to be, some in the past have and almost certainly some will be in the future. Though us drivers are by no means perfect, just because a mistake is made doesn’t mean it’s automatically been made by the driver.

Too drunk to get to the Uber?

Sometimes that ‘one last drink’ turns out to be only one of the last for the night. Sometimes the goodbyes turn into a new round of conversations. Sometimes you just get sidetracked. If you’ve ordered an Uber, it might cost you some money too.

One upon a time, there was a fair Uber driver who had driving around Sydney all throughout the day. He had just decided to finish up for the day, and because he was so close to the airport he decided to finish with an airport run and head home from whatever magical place he would be taken to.

I’m not sure how long I can continue the fairy tale-style for this, so I’ll end it here before I embarras myself. At least, anymore than I do normally. Or that I have so far.

I can’t remember exactly the date, but it was a school night and it was about 10:30pm. I had just dropped someone off at Botany, and so decided that a pickup from the airport would be a good way to finish off the night, followed by possibly one or two trips on the way home. I had just turned on to General Holmes Drive to get ready for a pickup from the domestic terminal when I got a ping for a pickup. Though it shows the address for the pickup when the request comes through, I only ever look at it before accepting in fairly specific circumstances when the location matters to me. I didn’t care at that point, so I accepted and saw that it was for a pickup in La Perouse. “Well that explains the 18 minute estimate to get to the pickup,” I thought. Though it was unusual to get a pickup that would take that long to get to, given the time of night, and the location of the pickup, it made sense once I thought it through.

I turned the car around – legally by turning onto Botany Rd, not by u-turning across a median strip or at a set of lights, for the record – and headed to the location. As I got closer, I realised it was sending me to the NSW Golf Club. This got me excited, because the last time I had a pickup there (which was really the only other time I’d had a pickup there) was a trip across the Harbour Bridge and Spit Bridge, so I figured there’d be a good chance of a decent length trip for a solid fare. Though I was wanting to finish up, I’d happily have a long fare to finish up the day, even if it meant a longer than expected drive back home.

It was a longish drive to the pickup with very little traffic around. I had some time to think, and so pretended that this was the actual ride and estimated what I would earn for the fare if I was actually taking someone to the golf club from where I’d gotten the ping for the ride. I’ve gotten into the habit of doing this just so I’ve got a sense of how my day’s going financially, and also so that when I get the final figure after the ride’s over I can tell if something’s particularly wrong with the amount – when it does happen its usually around a toll that wasn’t added to the fare when it should have been. After working it out part way through the drive and allowing for the time and distance travelled before I started my calculations, my guesstimate was in the $18-20 range. I figured there was a good chance the actual ride would be worth at least that much, and so was fairly happy with myself in getting this, which seemed like it would be at least as good as an airport ride.

If you’ve not been to the NSW Golf Club, then seeing its address as being on ANZAC Parade is a little misleading. You do turn off ANZAC Parade, but its another kilometre or so through bushland on a narrow lane way before you get to the car park and clubhouse for the golf course. The last time I’d been there had been during the afternoon, so it was fairly easy to see where I was going, but this was definitely night time, with no street lights, and a scattering of speedbumps to keep things “interesting”. Though it is one lane each way (except where its only one way), it feels much narrower in the dark.

I got to the car park at the clubhouse, and saw some people just walking out the front door. I stopped near where they were walking to, and they seemed to be looking at my car in the same way that people tend to when they’ve booked me. It’s hard to describe, but if you’ve ever been a rideshare driver, you’ll know the look I’m talking about. However it turned out they weren’t my ride, someone else had apparently left the clubhouse a little before I’d got there, to bring the car to the rest of their friends. It took a couple of minutes to actually work that out on my part, but eventually they got into the other car and left. I found a parking spot in view of the exit, and switched the lights on my car to the parkers rather than the full headlights. Shortly after parking another pair of people wandered out, and started walking in my direction, but they were also heading to another car which happened to be near where I was parked. After this I decided I’d already been waiting a little while, so started my five minute timer. As much as I wanted the ride, I wasn’t going to hang around forever to get it. Which ultimately meant that I wasn’t going to get this ride.

I waited, wondering about why they hadn’t shown up yet. Had they pocket-Ubered somehow? Had they requested it, seen it was going to take a while for me to get there and figured they could do something else while waiting, and got side-tracked? Lost track of the time? Been too out of it to realise when they were notified I’d arrived? Did the queue at the bathroom – or the process once inside – take longer to progress than expected? Did they book it for the wrong golf course? And the more suspicious side of my brain wondered “Is this a prank by someone to play with the poor Uber driver?

The timer finished, and wanting to get this ride because I’d “invested” close to 30 minutes into it at this point, I still looked around to see if there was anyone coming, any sign that my passenger was going to show up, but apparently it wasn’t to be. So I cancelled the trip, and headed back the way I’d come. As I was doing this I realised it was too late to expect a ride from the airport, and being a school night I decided it was time to pack up and head home. However, I kept an eye out for a re-request of the ride from the golf club; unless they’d somehow accidentally requested a ride, there was a decent chance that even if they didn’t notice the ride had been cancelled on them that when they got out to the car park and no one was waiting for them they’d check their phone, notice and request a new ride. I also checked the passenger app and saw that I was the only driver anywhere remotely close to the club, so was confident that I’d get the request when it came through.

It never came through. At least not to me anyway. I got all the way back to the airport without a ping. Any doubts I had about heading home were put to rest at that point. I confirmed that I got my cancellation fee, which was a small consolation for the time spent. When that came through, it allowed me to see what ride had been booked by the anonymous passenger: it was to Balgowlah. Depending on the specifics, probably somewhere between $45-50. Compare that to the $18-20 it would have been to get to the pickup from where I was (not counting the return part of that journey, because with few exceptions in Sydney you’d have to retrace many if not all of your steps to get back from La Perouse). Compare it to the $8 I got for my troubles.

If you’re ever surprised by getting a low rating from a driver, its worth thinking about whether you wasted their time in any way: the pickup location was wrong and they had to go somewhere else to get you, you took you’re time getting to the car, you decided to have a chat with friends before getting to the car, or at least confirming that you were the passenger, … Anything that delays your driver in a way that they don’t get paid for, is a chance – depending on the driver and the circumstances – for your rating to go down. Please keep it in mind next time you request an Uber.