For Uber Passengers

Too drunk to get to the Uber?

One upon a time, there was a fair Uber driver who had driving around Sydney all throughout the day. He had just decided to finish up for the day, and because he was so close to the airport he decided to finish with an airport run and head home from whatever magical place he would be taken to.

I’m not sure how long I can continue the fairy tale-style for this, so I’ll end it here before I embarras myself. At least, anymore than I do normally. Or that I have so far.

I can’t remember exactly the date, but it was a school night and it was about 10:30pm. I had just dropped someone off at Botany, and so decided that a pickup from the airport would be a good way to finish off the night, followed by possibly one or two trips on the way home. I had just turned on to General Holmes Drive to get ready for a pickup from the domestic terminal when I got a ping for a pickup. Though it shows the address for the pickup when the request comes through, I only ever look at it before accepting in fairly specific circumstances when the location matters to me. I didn’t care at that point, so I accepted and saw that it was for a pickup in La Perouse. “Well that explains the 18 minute estimate to get to the pickup,” I thought. Though it was unusual to get a pickup that would take that long to get to, given the time of night, and the location of the pickup, it made sense once I thought it through.

I turned the car around – legally by turning onto Botany Rd, not by u-turning across a median strip or at a set of lights, for the record – and headed to the location. As I got closer, I realised it was sending me to the NSW Golf Club. This got me excited, because the last time I had a pickup there (which was really the only other time I’d had a pickup there) was a trip across the Harbour Bridge and Spit Bridge, so I figured there’d be a good chance of a decent length trip for a solid fare. Though I was wanting to finish up, I’d happily have a long fare to finish up the day, even if it meant a longer than expected drive back home.

It was a longish drive to the pickup with very little traffic around. I had some time to think, and so pretended that this was the actual ride and estimated what I would earn for the fare if I was actually taking someone to the golf club from where I’d gotten the ping for the ride. I’ve gotten into the habit of doing this just so I’ve got a sense of how my day’s going financially, and also so that when I get the final figure after the ride’s over I can tell if something’s particularly wrong with the amount – when it does happen its usually around a toll that wasn’t added to the fare when it should have been. After working it out part way through the drive and allowing for the time and distance travelled before I started my calculations, my guesstimate was in the $18-20 range. I figured there was a good chance the actual ride would be worth at least that much, and so was fairly happy with myself in getting this, which seemed like it would be at least as good as an airport ride.

If you’ve not been to the NSW Golf Club, then seeing its address as being on ANZAC Parade is a little misleading. You do turn off ANZAC Parade, but its another kilometre or so through bushland on a narrow lane way before you get to the car park and clubhouse for the golf course. The last time I’d been there had been during the afternoon, so it was fairly easy to see where I was going, but this was definitely night time, with no street lights, and a scattering of speedbumps to keep things “interesting”. Though it is one lane each way (except where its only one way), it feels much narrower in the dark.

I got to the car park at the clubhouse, and saw some people just walking out the front door. I stopped near where they were walking to, and they seemed to be looking at my car in the same way that people tend to when they’ve booked me. It’s hard to describe, but if you’ve ever been a rideshare driver, you’ll know the look I’m talking about. However it turned out they weren’t my ride, someone else had apparently left the clubhouse a little before I’d got there, to bring the car to the rest of their friends. It took a couple of minutes to actually work that out on my part, but eventually they got into the other car and left. I found a parking spot in view of the exit, and switched the lights on my car to the parkers rather than the full headlights. Shortly after parking another pair of people wandered out, and started walking in my direction, but they were also heading to another car which happened to be near where I was parked. After this I decided I’d already been waiting a little while, so started my five minute timer. As much as I wanted the ride, I wasn’t going to hang around forever to get it. Which ultimately meant that I wasn’t going to get this ride.

I waited, wondering about why they hadn’t shown up yet. Had they pocket-Ubered somehow? Had they requested it, seen it was going to take a while for me to get there and figured they could do something else while waiting, and got side-tracked? Lost track of the time? Been too out of it to realise when they were notified I’d arrived? Did the queue at the bathroom – or the process once inside – take longer to progress than expected? Did they book it for the wrong golf course? And the more suspicious side of my brain wondered “Is this a prank by someone to play with the poor Uber driver?

The timer finished, and wanting to get this ride because I’d “invested” close to 30 minutes into it at this point, I still looked around to see if there was anyone coming, any sign that my passenger was going to show up, but apparently it wasn’t to be. So I cancelled the trip, and headed back the way I’d come. As I was doing this I realised it was too late to expect a ride from the airport, and being a school night I decided it was time to pack up and head home. However, I kept an eye out for a re-request of the ride from the golf club; unless they’d somehow accidentally requested a ride, there was a decent chance that even if they didn’t notice the ride had been cancelled on them that when they got out to the car park and no one was waiting for them they’d check their phone, notice and request a new ride. I also checked the passenger app and saw that I was the only driver anywhere remotely close to the club, so was confident that I’d get the request when it came through.

It never came through. At least not to me anyway. I got all the way back to the airport without a ping. Any doubts I had about heading home were put to rest at that point. I confirmed that I got my cancellation fee, which was a small consolation for the time spent. When that came through, it allowed me to see what ride had been booked by the anonymous passenger: it was to Balgowlah. Depending on the specifics, probably somewhere between $45-50. Compare that to the $18-20 it would have been to get to the pickup from where I was (not counting the return part of that journey, because with few exceptions in Sydney you’d have to retrace many if not all of your steps to get back from La Perouse). Compare it to the $8 I got for my troubles.

If you’re ever surprised by getting a low rating from a driver, its worth thinking about whether you wasted their time in any way: the pickup location was wrong and they had to go somewhere else to get you, you took you’re time getting to the car, you decided to have a chat with friends before getting to the car, or at least confirming that you were the passenger, … Anything that delays your driver in a way that they don’t get paid for, is a chance – depending on the driver and the circumstances – for your rating to go down. Please keep it in mind next time you request an Uber.

Advertisements

What do you think about all this?